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Browse FAQs and quick solutions to all your queries. If you have additional questions, visit our support forum for further help.
General questions:
Learn about the fundamentals of our social media management services. Discover how they enhance your online identity, ensure compatibility with the latest social media trends, and provide support for seamless set-up.
First of all, we work on understanding your business goals, target audience, and current social media presence. Based on this information, we plan a customized strategy that aligns with your brand’s objectives.
We use different metrics to measure success. These include engagement rates, website traffic, followers' growth, and conversion rates. We also provide regular insights to adjust your strategies if needed.
It is very easy to start with us. Just contact us via email or our website and schedule a consultation. We will discuss your objectives, provide you with an outline of our services, and design a plan as per your business goals.
Though results can vary from brand to brand, generally, clients start to see results within the first few months. For more exceptional results, it can take a bit longer.
We use top-notch security systems and comply with data protection regulations to keep all your data secure and confidential.
License usage:
Discover our social media management licenses to understand usage terms, renewal procedures, sharing restrictions, and other policies. Stay informed to optimize your social media platforms.
We offer a range of licensing options for our services. These include content licensing for images, videos, and graphics, as well as software licensing for various social media tools.
There are specific restrictions when using licensed content. According to the licensing terms mentioned in your service outline, the most common restrictions include the following:
- You cannot resell or redistribute the content.
- You must credit Sociofyr as the content creator.
- You are not allowed to alter the content without obtaining permission.
No, it is intended for your use only, and you can not share it with others. If there are any specific needs, you should consult us first to assess the situation.
If you want to renew your content license, contact us before your current license expires. We will provide you with updates for the new license period.
We ensure that all the provided content is original and licensed. If there is any copyright issue, we deal with it according to our licensing agreements and intellectual property laws.
Support & updates:
Get comprehensive support and the latest updates on our social media management services. Learn how to get assistance and how to keep your social media platforms aligned with the latest trends.
We are available during regular business hours, typically between 9 AM to 5 PM from Monday to Friday. However, if there is any urgent issue, there are emergency support options as well.
We always try to respond within 24 hours of a request. For urgent matters, we also provide quick resolutions.
You can check our news or blog section for regular updates. Also, you can subscribe to our newsletter and get the latest news via email alerts.
You can report a technical issue through our support ticket system. Or, contact us via email or phone and provide a detailed description of the issue.
Yes, we always welcome your feedback and suggestions. You can fill out a feedback form that is available within your account dashboard. We also conduct periodic surveys to gather feedback on our services.